Responsible Gambling

Banggame strives to provide its customers with the best possible gaming experience and customer support part of which includes a commitment to ensure our customers are gambling responsibly. We are dedicated to making gaming an enjoyable leisure activity and providing a betting experience that invokes excitement and fun for all involved parties. While the majority of players enjoy the entertainment and gaming services we provide, there are unfortunately some people for whom gaming becomes an addiction and can result in both financial and personal issues arising. Banggame, as a responsible gaming company, is aware of the problems that can arise when unhealthy gaming habits are developed. As such, Banggame has a series of measures in place to promote responsible betting and identify when customers develop problems. For example, users are encouraged to set limits on their spending; we only permit one account to be opened per customer, we monitor deposits and withdrawals from customer accounts; and suspend accounts where transactions are irregular and fall outside of common practices. On previous occasions suspended/terminated player accounts where it was evident that the customer had a gambling problem and will continue to do so in the future.

It is more than just a game, the risks are real.

We strongly encourage our customers to act in a responsible and mature manner when gambling. We furthermore take our responsible gaming obligations, as license holders, very seriously and strive to exceed the expectations placed on us. We encourage our customers to remain in control of their betting actions and to remain cognisant of the following healthy betting practices:

1. Players should always set time and money limits on their betting activities before they begin and honor such limitations.
2. Only place bets with amounts that you can afford to lose and/or with funds set aside for entertainment.
3. Players should fully understand how the games/sport works as well as understand the odds of winning vs losing before engaging in any betting activities.
4. In relation to sports betting, players should always be aware that live sporting events often provide unexpected results and they therefore cannot solely rely on the betting odds provided even is such odds are heavily in one team’s favour.
5. Gambling should be entertaining and not be seen as a source of income or a get-rich-quick activity.
6. Players should always balance recreational gambling with other hobbies and interests. If gambling becomes the sole interest of a player, the player should seek professional guidance.
7. Players should only place bets when they are in a positive frame of mind and should not use betting as a means of making themselves feel better.
8. Bet sensibly and never chase your losses.
9. Players should never consume alcohol prior to or during the placing of a bet as one’s judgment can be impaired as a result.
10. Keep track of the time and amount you spend.

Identify if you have a problem

We encourage players to take a proactive approach in identifying if they have a problem. To this end, players are advised that the following factors are indications of a gambling problem:

1. The frequency of betting increases over time.
2. The amounts placed on bets increase over time.
3. Gambling takes priority over personal relationships.
4. Gambling takes priority over other hobbies and ordinary day-to-day activities.
5. Borrowing money to place bets.
6. The player’s time and thoughts are always preoccupied with gambling activities.
7. Watching sports is no longer about enjoying the game but rather about winning a bet.
8. Gambling is used as an attempt to elevate one’s mood.
9. Players bet more to try and recover losses from previous bets.
10. Players are dishonest about the frequency of gambling and the amounts lost as a result.
11. Gambling has caused damaging consequences in the player’s private, social, and professional lives.
12. Players have tried to quit gambling but are unable to do so.
13. Players feel restless and irritable when they are not able to gamble.
14. Players are selling their property to obtain money to gamble or engage in illegal activity to secure funds for gambling.
15. Gambling makes players feel depressed or suicidal.

What should players do if they believe they have a problem and cannot stop on their own?

We encourage our players who believe that they have a problem to contact our customer support. We provide contact information for organizations that provide free gambling addiction advice and guidance. We furthermore suspend the accounts of players with a gambling problem in order to remove the temptation of gambling. Our customers are also able to communicate with us via email and text message in case they don’t feel comfortable speaking directly to us about their problems. Players can rest assured in knowing that any information they share with us will be kept strictly confidential and will find itself in the public domain.

Restrictions of Minors

Banggame takes its responsibility to prevent underage gambling very seriously. We ensure that all necessary steps are taken to ensure that players below the minimum legal age do not utilize our services and do not violate the law.   To this end:

1. All players must be 18 years old or above in order to us our services. Our terms of service expressly prohibit minors from engaging in gaming activities.
2. As part of our Know You Customer (KYC) process all customers are required to provide us with proof of their identity and a player’s account is linked to their bank account. This serves to ensure that minors don’t use a third party’s identity in an attempt to evade the restrictions on minors.
3. Players are required to provide us with their full information, including their full names and date of birth as part of the registration process. Players are furthermore required to check a box on registration wherein they confirm that they are above the age of 18. A failure to check the box results in the registration being rejected.
4. We encourage players to use their mobile money wallets to make deposits and withdrawals as such services are prohibited for individuals below the age of 18.
5. Steps parents/guardians should take to prevent minors from gambling at Banggame:
   1. Do not allow your PC/mobile phone to automatically log in to Banggame or allow your PC/mobile phone to remember your login credentials.
   2. Keep their usernames and passwords a secret and don’t write them down or store them where anyone but you can access them.
   3. Log out whenever you are done using the Banggame services.
   4. Do not access Banggame from a public or shared computer.
   5. Educate minors on the risks of gambling and the associated problems that can arise.
6. Use Websites Filtering software. There are a number of third-party applications that you can use in order to monitor or restrict access to the Internet:
   1. Net Nanny (netnanny.com) and CYBERsitter (www.cybersitter.com) These services allow parents to block websites from being accessed and also allow users to monitor their children’s online activities.
   2. GamBlock (gamblock.com) and Gamban (www.gamban.com): specific blocking software for gambling websites.
   3. Betblocker (betblocker.org): This software blocks over 77,000 betting websites and is 100% free to use.

If you have concerns about a loved one

If you are concerned that one of your friends or family members has a gambling problem, the following are some signs of such a problem:

1. Spending more money on gambling than they can afford or uncontrolled spending occurring
2. Dishonesty about gaming behavior.
3. Habitually borrowing money to gamble, regardless if you are paid back or not.
4. Withdrawing from friends and family or social gatherings.
5. Neglecting day-to-day activities or self-care regimes.
6. Trying to control, cut back or stop gambling, without success
7. Risking or losing important relationships, a job, or school or work opportunities because of gambling.

If you have noticed any of the above factors, we strongly encourage you to contact us so that we can assist in finding a remedy for the situation.